Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at Oyemua@gmail.com . Please note that returns must be sent to the following address: 24 résidence Robert Blanchard ,80000 Amiens .

If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Return shipping costs are your responsibility. Return shipping costs depend on the weight of the items being returned and your location.

You can always contact us for any return questions at Oyemua@gmail.com .

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the issue and correct it.

Exceptions / Non-Returnable Items
All items (chalks and clays) on this site https://oyemua.com are returnable. 

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund as well.
If it’s been more than 15 business days since we approved your return, please contact us at Oyemua@gmail.com.